Workflow Automation - SLA Monitoring

What is SLA Monitoring?

Ensuring your teams respond to key emails within the SLA time frame!

With large email volumes, it can be difficult for teams to adhere to response times and important messages can get lost. SEDNA’s SLA monitoring automates alerts to help your team respond faster.

What are the benefits of SEDNA SLA monitoring?

• Respond to customers faster
• Drive SLA compliance while minimizing delays and breaches
• Improve team performance and productivity
• Get alerted when emails aren’t responded to in time

What are the features? 

• Easily see upcoming SLAs by message through a distinct tag
• Get notifications on upcoming SLAs and breaches
• Access to SLA compliance reports