Workflow Automation - ETA Updates

What are ETA Updates?

SEDNA’s ETA Updates Add-on empowers Operators to respond to changes quickly.

With large email volumes, it can be difficult for teams to adhere to response times and important messages can get lost. SEDNA’s SLA monitoring automates alerts to help your team respond faster.

What are the benefits of SEDNA ETA updates

• Empower Operators to respond quickly to changing ETAs
• Minimize time spent on manual recordkeeping
• Reduce errors by automatically seeing the most recent information

What are the features of SEDNA ETA updates

• Automatic scan of inbox and extraction of ETA information
• ETA highlighted in a scan card above the message view
• Data is pushed back into your system of record automatically
• Additional ability to edit ETA manually in 3 clicks on the context panel