Submitting a ticket to Sedna Support Team?
Here is some information you may be required to provide to our Support Team in an effort to investigate your request:
1. Description of the issue
2. Message IDs that you are referencing
3. Job Reference Name/Category Tag Name if applicable
4. User (s) & Team (s) impacted
5. Device Type & Browser Type/Version Number
6. EML files (you may download the message to get the EML file)