How to Use AI Email Assist to Create and Reply to Emails

Summary

AI Email Assist helps you draft new messages and structured replies in seconds, powered by AI and tailored to your message context.

When to Use This Feature

Use AI Email Assist when you need to quickly create well-structured emails or draft replies directly from message context. Whether you're starting from scratch or responding to a complex thread, AI can help save time and improve clarity.

Step-by-Step Instructions

Step 1: Open AI Email Assist

Go to Apps in the right-hand context panel and select AI Email Assist.

Create a New Email with AI

Note: To use AI with new messages, the message must be public or in a shared inbox.

1. Open a New Message

   Start composing a new message as usual in Sedna.

2. Enter a Prompt

   A prompt is required on a NEW blank email to generate a response.

   In the Context Panel (right-hand side), type what you’d like the AI to write. For example:

• “Write an update for the client about port delay.”
• “Draft a summary of today’s meeting outcomes.”

1. Click ‘Generate Email’

   The AI will generate a full email based on your prompt.

2. Insert the Message

   Click Insert into Message to move the generated content into your email body.

Generate a Reply with AI

1. Open the Message You Want to Reply To
2. Choose Your Approach

• Add a Prompt: You can give AI specific instructions like:
  • “Be more formal”
  • “Summarise this thread and ask for an update”
• Or simply proceed without a prompt for a general reply.
• A prompt is required on a NEW blank email to generate a response.

1. Click ‘Generate Reply’

   The AI will analyse the message content and generate a suggested reply.

2. Click ‘Create Reply Draft’

3. Click ‘View & Edit Draft’

   This adds the AI-generated reply into a draft message.

Troubleshooting & Common Questions

Q: Why can’t I use AI Email Assist on a new message?

A: Ensure your message is a public message or draft in either your personal solo inbox or a shared team inbox. AI Email Assist will not activate on unpublished draft messages and will return the following message: ’This appears to be a private message. To use the AI Reply Generator, please make the message public or use it with a shared message.’

Q: Can I customise the tone or style of replies?

A: Yes. Use a prompt like “make it concise” or “use a friendly tone” to guide how the AI responds.

Q: Which AI is being used?

A: Anthropic Claude 3 Sonnet, running within the Sedna AWS infrastructure - a private copy of the model, this means your data is not shared with model providers or used to improve the base models.

Q: Are Sedna storing any of my prompts or responses from the model?

A: No, the prompts and responses are not stored, for statistical purposes, Sedna are logging: tenant, message and response ID, along with a timestamp and token amounts in/out.

Q. Does the AI have access to the whole inbox? Or all the inboxes I have access to?

A: Neither! Once you open the app, the AI model only has access to the email currently open in Sedna. The Sedna user and email content is sent to the model, and a response is generated/returned. During transit, data is processed in ephemeral memory - meaning, after processing is complete the data/memory is cleared - not stored.

Best Practices & Tips

• Be clear in your prompts for more accurate results
• Always review AI drafts for accuracy before sending
• Use it as a starting point – tailor the message to your voice when needed

Need More Help?

Still have questions? Contact our Support Team for further guidance.