The following information is intended for users who hold the IT Support role in SEDNA.

In this article you will learn how to:

Access the 'Manage Users' Module

Reset Passwords

Change a User's Role

Grant Users Access to Teams

NOTE: Tenants with Single Sign-On (SSO) configurations must have their SSO credentials reset via their company's IT Department. The below steps do not apply when SSO is enabled. 

Access the "Manage Users" Module

1. Click on your user initials on the top-right of your screen

2. Click "Manage Users"

Reset Passwords

1. To reset the password of existing users, access the Manage Users screen as outlined above.

2. Click on the username of the user whose account you wish to modify.

3. Click "Change Password"

4. Enter the new password (min. 10 characters) twice and click Save.

Change a User's Role

Learn more about SEDNA user roles.

1. Access the Manage Users section in SEDNA, as outlined above.

2. Click on the user whose account you wish to modify.

3. Click "Edit"

4. Scroll down to the Roles section.

5. Add/remove roles as required.

Note: The table below the Roles field provides an explanation of each user role. You can select the role you wish to add from the drop-down list or by typing the name of the role then selecting from the list.

If users require read-only access, only grant them the read-only role.

IMPORTANT: the effect of adding roles is cumulative. This means that for someone to be able to read and send messages as well as administer accounts, you must add both the Regular User and IT support roles.

6. Click Save

Grant Users Access to Teams

1. Access the Manage Users section in SEDNA, as outlined above.

2. Click on the user whose account you wish to modify. 

3. Scroll down to User Teams. 

4. Click to grant or remove access to one, many, or all teams. 

5. Select the correct Default team for the user in question.

4. Specify whether messages for that team will be visible in New / Inbox or  go directly to Storage / Archive.