Snippets

Snippets allow users to save, insert and reuse blocks of text that are commonly referenced or used in messages such as pricing or disclaimers.

Note: Editing a snippet is not currently possible. Instead, consider saving any updated text as a new snippet before deleting the original. 

Note: SEDNA does not currently support images or attachments in snippets. 

Create a Snippet

1. Open the composer to create either a brand new message or a reply/forward from an existing message.
2. Type or insert the text to be used as a snippet.
3. Highlight the desired text.
4. Click the icon that appears to the left of the text.
5. Click on 'Create a New Snippet'.
   
   
6. Name the snippet.
7. Select whether to make it available to the team, the organization (permissions dependent) or keep it private.
8. Click Create.
   

Note: Pasted images are not currently supported in snippets.

Find and Use a Snippet

Snippets can be used in both the mobile version and desktop version of SEDNA, but require different steps.

Use Snippets in Desktop SEDNA

1. Open the composer to create either a brand new message or a reply/forward from an existing message, or a duplicate.
2. Click the "+" sign found on the message body and choose Insert Snippet. 
   
3. To select the relevant snippet to include, either search using the filter function or scroll to find your attachment.
   

Use Snippets in Mobile SEDNA

1. Open the composer to create either a brand new message, a reply/forward from an existing message, or a duplicate. 
2. Click the "+" sign found in the toolbar to the left of the bold option. 
3. Select "Insert Snippet" on the message body.
4. To select the relevant snippet to include, either search using the filter function or scroll to find your attachment.

Delete a Snippet

Users can delete existing snippets on both the mobile and desktop interfaces. Below we have outlined the steps for both desktop and mobile users. 

Delete Snippet in Desktop SEDNA

1. Open the composer, either for a brand new message or as a reply or forward from an existing message.
2. Click the "+" sign found on the message body and choose Insert Snippet.
3. Click the pencil icon and choose the snippet to delete.
   
4. Click Delete in the pop-up box to confirm the deletion.
   
   

Delete Snippet in Mobile SEDNA

1. Open the composer, either for a brand new message or as a reply or forward from an existing message.
2. Click the "+" sign found on the formatting toolbar. Select "Insert Snippet" from the pane in the message body.
3. Click the pencil icon and choose the snippet to delete.        
4. Click Delete in the pop-up box to confirm the deletion.