Sharing Messages with Another Team

SEDNA allows companies to collaborate, communicate and save time through shared inboxes. There may be times where multiple teams within a company need visibility on the same message or need to work together on an issue. Sharing a message with other teams grants visibility and opens the possibility of commenting for all those with access. 

Sharing a Message with another team

1. In the message that you wish to share, click the share icon () located above the message on the right, next to the message ID.

2. In the pop up, review which teams already have visibility for the message and select the team(s) to which you would like to share. 

Note: The message is shared immediately once a team is selected. Messages cannot currently be unshared.

3. Click 'Done' or the X in the upper right corner of the pop up to close the pop up and return to your message.

Once a message has been shared, the 'share' icon will show on the message in the list view and at the top of the message show 'Visible to X teams.'