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Notifications

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Hannah Dobie
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Notifications are updates and information that notify a user when a Message has been tagged for their attention. 

Users will be notified of all tagged Messages that arrive after notifications have been enabled for the Following in All Teams Bucket. For example, if notifications are enabled on June 17th at 9:00am, users will be alerted to all unread tagged messages that arrive after June 17th, 9:00am. Users will not receive notifications on messages they have been tagged in prior to that date and time. 

Note: Desktop Notifications are currently supported on Chrome and Firefox only. 

 

Desktop Notifications

To receive SEDNA Notifications, browser notifications must be enabled.

Desktop Notifications can either be enabled through the Following in All Teams Bucket, or through the SEDNA User Dropdown Menu. 

 

Enable Browser Notifications using the Following in All Teams Bucket 

1. Click the bell icon in the Following in All Teams Bucket

Bell_Icon.png

2. Click "Allow" to enable browser notifications from SEDNA.

Allow_Notifications.png

 

Enable Browser Notifications using the Drop Down Menu

  1. Click the user initials in the top right of SEDNA.
  2. Scroll down and click Enable Notifications.                              Enable_Notifications_Through_Dropdown_Menu.gif
  3. Click "Allow" to enable browser notifications from SEDNA.Allow_Notifications.png

 

Enable SEDNA Desktop Notifications

To enable notifications a "Following in All Teams" Bucket must be enabled. The Following in All Teams bucket will provide a desktop notification whenever a tagged Message arrives into the bucket. 

Note: Following in All Teams shows all Messages that have been tagged to the user across all teams they have access to.

  1. Create a Following in All Teams Bookmark
    Bookmark.png
  2. Activate Following in All Teams Bucket
  3. Enable NotificationsActivate_Notifications.gif

Note: Notifications can also be enabled from the Message List as shown below:

Enable_Notifications_From_Message_List.png

 

Desktop Notifications Troubleshooting

If you are still not receiving notifications after setting them up in SEDNA, please refer to the appropriate browser article below to allow SEDNA to send notifications to the browser being used.

Chrome Notifications

Firefox Notifications

 

Mobile Notification Set Up

Following_in_All_Teams_Notifcation_Banner.png

  1. In the SEDNA Mobile App, click BOOKMARKS (Bookmarks_Icon.png) in the bottom right of the screen.Message_List_View.png
  2. Activate the Follow in All Teams Bucket by clicking the check box beside it.
  3. Click the bell icon beside the Bucket, ensuring that it is not crossed out.Notifications_Bell_Icon.png                      

If you are working within the app on your mobile device when a notification comes in, you will not receive a banner notification. You will only see the red number in the Following in All Teams bucket as shown below.

Note: Notifications will only begin following their enablement. For example, if Notifications are enabled June 17th at 9AM, users will be alerted to all unread tagged messages that arrive after June 17th at 9AM. Users will not receive notifications on messages they have been tagged in prior to that date and time. 

Bucket_Notifications.png

       

Mobile Notifications Troubleshooting

If you are still not receiving notifications after setting them up in SEDNA, please refer to the appropriate device article below regarding device notifications:

IPhone

Android

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