SEDNA Team Tokens allow users to set their Team using the SEDNA Search filter or Sidebar Interface. Your default team is automatically assigned using a Default Team Token under the Teams heading in the Sidebar, which ensures that messages related to that Team are received and sent correctly. This default team can also be seen to the right of the Search bar.
View Additional Teams
You can work with additional Team Tokens to view messages from multiple Teams that you have access to. Selecting multiple Team Tokens will show messages from those Team inboxes at the same time.
To view additional teams that you have access to, click "Show all teams".
Composing, Replying or Forwarding a Message
If you are currently viewing multiple teams in your Message List, when you first click Compose to draft or reply to a message a pop-up will appear to confirm which team you would like to send from.
The team you are sending from will then show next to your name in the Compose view.
To change the sending Team Token, select your name in the From field.
*Note: team availability in the From field will be based on the Teams who have visibility to the message.
Adding Multiple Team Tokens
- Click "Show all teams" to expand your view of Teams.
- Select the + symbol next to the team you would like to add to your current view or click the team name. You can also select All Teams to view every team you have access to.
- Subtract teams from your current view by selecting the - symbol next to the team name. This can also be done through the Search bar, as shown in the Clearing Searching Criteria section below.
*Note: People, Job Reference, and Category tags will be based on the team(s) which have visibility to the message, as opposed to the team selector.
Settings including the 'From' field, Snippets, Signatures, Templates and Category Tags are based on the Team receiving the message. If multiple selected Teams have access to the message, the 'From' field will show the Teams available, and the Snippets, Templates and Category Tags will show for all Teams selected.
*Note: Signatures will not update with the switch of teams. To change your signature, copy and paste the correct one into the message sending from a different team.
Clearing Search Criteria
To clear your current Search criteria, including any selected Team Tokens, click the X symbol beside the search, or select the - symbol next to the team name in the sidebar as shown above in Step 2 of the Adding Multiple Teams section. This will return you to the previous Search criteria.
To completely reset your Search criteria, select the SEDNA logo in the top left of the screen. This will return to your Default Team Token inbox and Search.