Troubleshooting

Retrieving Undelivered Mail To Sedna

• Message Trace

Desktop Login Issues

• Continuous Redirection to Sedna Login Page (SSO)
• "Account or Password is Incorrect" Error when login in from SSO
• Forgot, Change or Reset Your Password
• Unable to Log into Sedna
• Multi-Factor Authentication (MFA)

Support

• What information to provide when submitting a Support Ticket?
• Zendesk Notifications
• How to retrieve my Web browser version?
• Supported Browsers for Desktop and Mobile
• Network Captures for Support Help

Messages

• I did not receive an email // Unable to locate an email in Sedna

Error Messages

• How to Clear your Browser Caches?
• Bug reports
• My message failed to be delivered, what do I need to do?
• Limited Mode