Take Action Confidently

Why it matters

This is where your work gets done. The final Sedna pillar — Action — turns organisation and collaboration into execution. With features like Snippets, Templates, and Hot Keys, Sedna empowers you to move quickly, communicate clearly, and reduce friction across teams.

How it works

Snippets: Save time on repetitive replies

Snippets are reusable blocks of text you can instantly insert into a message. Great for:

• Repeating key instructions
• Responding to common queries
• Sharing operational details

Anyone can create Snippets - for themselves, their team, or their whole organisation.

Example: Save a snippet for your office address or company bank details so you never have to type it again.

Templates: Keep messages standardised

Templates are full email drafts (with formatting and attachments!) that provide consistency and polish.

• Used for standard updates (e.g. pre-arrival, disbursement requests)
• You can insert them into a draft and tailor as needed

Templates ensure consistency, reduce errors, and help everyone follow the same communication style.

Hot Keys: Take faster action

Sedna offers keyboard shortcuts that let you take control without using your mouse. To view the full list of keyboard shortcuts available to you, hit Ctrl+J on your keyboard in Sedna, or click here. 

If you remember just two:

• E → Archive
• F → Follow / Unfollow

These two keys alone will make you 10x faster at clearing your inbox and tracking priority messages.

Try it now

• Save a Snippet
• Insert a Template into a draft
• Update your email signature
• Send an email

What’s Next?

With action tools mastered, it’s time to stay productive on the move.
Next up: Get Mobile-Ready — set up the mobile app so you can triage, tag, and action emails anytime, anywhere.

➡️ Continue to Get Mobile-Ready

Let me know if you'd like this adapted into an Appcues flow or webinar slide.