Incoming and outgoing messages are displayed on the left-hand side of the SEDNA window. By default, messages are displayed in chronological order as newest to oldest.
Within the Message List, there are certain actions you can perform on a message. To begin with, simply clicking on a message in the Message List will load that particular item in the Preview.
Messages in the Message List will be grouped by green Job Reference tags if they are in chronological order.
Message List Actions
There are two ways to select multiple messages at a time.
Select a message, then press 'Shift' and select a different message in the list. Both messages you clicked will be selected along with any messages positioned in between them on the list. This is beneficial if there are many messages in a row that you would like to select.
Click on "Select" in the top right of the Message List. This is more beneficial if you want to select a few non-contiguous messages. Note that shift + select will work in here as well.
From the Bulk Actions bar you can perform the following actions on a single message or multiple messages.
Apply a Category Tag, People Tag, or a Job Reference Tag to your message(s).
Following a message(s) will place that message in the My Messages and Follow Tabs in the Filter Bar. This allows you to track important messages that you still need to action or just want to keep a close watch on.
Archiving the message will remove it from your Inbox and move it to Archive.
Clicking to Unarchive messages will remove the selected messages from Archive and return them to your Inbox. They will also be restored to your My Message or Follow tabs if you are following them, or if they meet the My Messages criteria.
This will open the composer and create a link to the selected message(s), which will be pre-populated in the message body.
This will allow you to download the EML of the selected message(s).
This will allow you to delete the selected draft message(s), this function does not work on normal messages.
When clicking "Select" from the Inbox you will have the ability to use the Bulk Archive feature. From the Bulk Archive dropdown you can do the below actions. Not all Bulk Archive actions cannot be undone.
With Job References
Archive all messages in the Inbox that have a Job Reference applied to them. To archive messages belonging to a particular Job Reference use the Search and Archive functionality.
Assigned To A User
Archive all messages that are assigned to you, or that you are following.
Read By Me / Others
Archive all messages that have been read by at least one person on the current team.
Read By Me
Archive all message that have been read by you.
All But Last 12 Hours
Archive all messages for the current team that were received more than 12 hours ago.
All But Last 72 Hours
Archive all messages except for messages that were received within the last 72 hours/3 days.
With Category Tags
Archive all messages that have been tagged with any category tag.