Are you looking to escalate your Support Ticket?
In the unlikely event you don't receive a satisfactory resolution to your query, you can raise an escalation. You can raise an escalation an existing ticket and there is no need to raise a new one for this purpose.
How to escalate your ticket to our Support Manager?
- Within your existing SEDNA Support Ticket, enter "manager escalation" within the content of your message
- Fill in the details of your request and provide as much information as possible
- This will send a notification to your support manager.
- Under normal circumstances, you should expect a reply from within 24 business hours.