Support Ticket Manager Escalation

Are you looking to escalate your Support Ticket?

In the unlikely event you don't receive a satisfactory resolution to your query, you can raise an escalation. You can raise an escalation an existing ticket and there is no need to raise a new one for this purpose.

How to escalate your ticket to our Support Manager?

• Within your existing SEDNA Support Ticket, enter "manager escalation" within the content of your message 
• Fill in the details of your request and provide as much information as possible
• This will send a notification to your support manager.
• Under normal circumstances, you should expect a reply from within 24 business hours.