What information to provide when submitting a Support Ticket?

Submitting a ticket to Sedna Support Team?

Here is some information you may be required to provide to our Support Team in an effort to investigate your request:

1. Description of the issue

2. Message IDs that you are referencing

3. Job Reference Name/Category Tag Name if applicable

4. User (s) & Team (s) impacted 

5. Device Type & Browser Type/Version Number

6. EML files (you may download the message to get the EML file)