Unable to Log into Sedna

Troubleshooting Common Login Issues

If you're encountering difficulties when trying to log into your account, this guide is here to assist you with some of the most frequent problems and their solutions. Before contacting our support team, refer to the following sections to address your login concerns.

• For Single Sign-On (SSO) Login Issues

• For 2FA/MFA Login Issues

• For Sedna UserID and Password Login Issues

1. For Single Sign-On (SSO) Login Issues:

Understanding SSO Login: When you use your organization email address, like fion.tan@Sedna.com, it means you're utilizing Single Sign-On (SSO) for access.

1. Ensure that you are logging in at the correct URL (https://{company-name}.sednanetwork.com/)
2. Make sure you are logging in with the correct email address (If unsure you can contact your IT team)

Below are some encounters of errors you may faced when attempting to login with your SSO: 

• Continuous Redirection to Sedna Login Page (SSO)
  Error: You experience continuous redirection to the Sedna login page, even after entering your SSO (email address).

• "Account or Password is Incorrect" Error on Organization Page
  Error: You encounter an error message stating, "Your account or password is incorrect. If you can't remember your password, reset it now."

2. For 2FA/MFA Login Issues:

• Understanding more about MFA: Multi-Factor Authentication (MFA)
• Users facing 2FA/MFA issue: If you receive the error "Wrong or Expired Code" after entering your OTP. 
• Please contact Sedna Support agent on this. 

3. For Sedna UserID and Password Login Issues:

• If you're logging in with your Sedna UserID (xxx.sedna) and password and encounter the "Wrong username or password" error, please seek your IT support of Sedna to assist in providing a new password for you. 
• For IT Support of Sedna on how to reset Sedna account password: Forgot, Change or Reset Your Password

• If you encounter this "YOUR ACCOUNT HAS BEEN BLOCKED AFTER MULTIPLE CONSECUTIVE LOGIN ATTEMPTS." error, please contact our Support Agent to assist on this. 

If you've tried the above articles and still unable to access your account, please do not hesitate to contact our team for further assistance. We are here to help you regain access to your account as quickly as possible.