User Administration

Note: The following information is intended for users with IT SUPPORT permissions in SEDNA.

Note : Users with IT SUPPORT privileges are required to manage users for their own Sedna environment. This is not typically handled by Sedna Customer Support.

Note: Tenants with Single Sign-On (SSO) configurations must have their SSO credentials reset via their company's IT Department. The below steps do not apply when SSO is enabled. 

Access the "Manage Users" Module

1. Click on your name in the bottom-left of your SEDNA.
2. Click Manage Users.

Create a User

1. To create a new user, access the Manage Users screen as outlined above.
2. Click "Create User".                                 
3. Fill in all the fields.             
4. Add "Regular User" permission and any other permissions required.   
5. Assign the user to their required teams.
6. Once you are done with creating the user, click "Save". 

Reset Passwords

1. To reset the password of existing users, access the Manage Users screen as outlined above.
2. Click on the username of the user whose account you wish to modify.
3. Click "Change Password".                       
4. Enter the new password (min. 10 characters) twice and click Save.

Archive a User

1. Access the Manage Users section in SEDNA, as outlined above.
2. Click on the user whose account you wish to archive.
3. Confirmation shows saying the user has been archived.          
   

Change a User's Role

Learn more about SEDNA user roles.

1. Access the Manage Users section in SEDNA, as outlined above.
2. Click on the user whose account you wish to modify.
3. Click Roles.                                                               
4. Add/remove roles as required.
   • Note: The table below the Roles field provides an explanation of each user role. You can select the role you wish to add from the drop-down list or by typing the name of the role then selecting from the list.
   • If users require read-only access, only grant them the read-only role.
   • IMPORTANT: the effect of adding roles is cumulative. This means that for someone to be able to read and send messages as well as administer accounts, you must add both the Regular User and IT support roles.
5. Click Save

Grant Users Access to Teams

1. Access the Manage Users section in SEDNA, as outlined above.
2. Click on the user whose account you wish to modify. 
3. Switch to Teams. 
4. Click on "Manage Teams"
5. Click to grant or remove access to one, many, or all teams. 
6. Select the correct Default team for the user in question.
7. Specify whether messages for that team will be visible in New / Inbox or  go directly to Storage / Archive.