How to Clear Your Browser Cache

If you’re experiencing unexpected behaviour in Stream (e.g. missing updates or UI glitches), clearing or reloading your browser’s cache is a good first step in troubleshooting.

Quick Cache Refresh

To reload your browser’s cache without fully clearing it, use the shortcut for your browser and OS:

Google Chrome / Firefox

• Windows: Ctrl + F5

• Mac: Cmd + Shift + R

Safari

• Mac: Cmd + Option + R

Clear Cache & Cookies by Browser

Clearing your cache can resolve persistent issues caused by stored data. Below are step-by-step instructions for supported browsers.

Google Chrome

Windows

1. Open Chrome.

2. Click the three-dot menu in the top-right.
   Or go directly to: chrome://settings/clearBrowserData

3. Select Settings.

4. Select Privacy and security > Delete browsing data.

5. Set the Time range to All time.

6. Uncheck:

   • Browsing history

   Check:

   • Cookies and other site data

   • Cached images and files

7. Click Clear data.

macOS

1. Open Chrome.

2. Click the Chrome menu in the top-left.

3. Select Clear Browsing Data.
   Or go directly to: chrome://settings/clearBrowserData

4. Set the Time range to All time.

5. Uncheck:

   • Browsing history

   Check:

   • Cookies and other site data

   • Cached images and files

6.  

   • Click Clear data.

Firefox

1. Open Firefox.

2. Click the menu icon (☰) and choose Settings.

3. Go to Privacy & Security.

4. Under Cookies and Site Data, click Clear Data.

5. Check:

   • Cookies and Site Data

   • Cached Web Content

6. Click Clear.

Safari (macOS)

Clear History and Cache

1. Open Safari.

2. Click Safari in the top-left menu bar.

3. Select Clear History.

4. Choose All History, then click Clear History.

Disable Extensions

1. In Safari, click Safari > Settings > Extensions.

2. Uncheck or remove unnecessary extensions.

Use Private Window

• Go to File > New Private Window

• Or press Cmd + Shift + N

Clearing the cache in Edge:

1. Open Microsoft Edge.
2. Click the three-dot menu icon (•••) in the top-right corner of the browser window.
3. Select "Settings" from the dropdown menu.
4. In the left sidebar, click on "Privacy, search, and services".
5. Under the "Clear browsing data" section, click the "Choose what to clear" button.
6. In the "Clear browsing data" window that appears:
   • Select the time range for which you want to clear data. To clear your entire cache, choose "All time" from the "Time range" dropdown menu.
   • Ensure the "Cached images and files" checkbox is selected.
   • Ensure "Cookies and other site data"checkbox is checked.
7. Click "Clear now" to confirm and delete the selected data.

Try Incognito or Private Browsing

Using a private window disables most extensions and cached data, which can help isolate issues caused by plugins.

• Chrome (Incognito): Ctrl + Shift + N or Cmd + Shift + N

• Firefox (Private Window): Same shortcut

• Safari (Private Window): Cmd + Shift + N

Still Having Issues?

If clearing your cache doesn’t resolve the issue:

• Contact your organisation’s Sedna admin

• Or reach out to Sedna support