Network Captures for Support Help

When working with the SEDNA Support Team, we may ask users to generate a network capture so we can get a better understand of what the issue is. This will require users to reproduce the issue they are facing while recording it on their device using a HAR capture (HTTP Archives), to then send it back to the Support Team. A HAR capture records the requests and responses that your browser makes with the SEDNA application, and will help us to attack the issue.

To create a HAR capture, follow the steps below with the appropriate browser.

Note: if you have any issues with the HAR capture, please contact support@sedna.com. 

Chrome

1. In Chrome, go to the page in SEDNA you are experiencing an issue.
2. At the top-right of your browser window, click the Chrome menu using the ⋮ icon.
3. Click Tools > Developer Tools. The Developer Tools window will open.
4. Click the Network tab.
5. Click Preserve log.
6. A red circle at the top left of the Network tab will appear, which means the capture has started. If the circle is black, click it to start recording activity in your browser.
7. Refresh the page, then begin reproducing the issue while the capture is running.
8. Once you have finished reproducing the issue, right click on any row of the activity pane and select Save as HAR with Content. 
9. Click into the Console tab.
10. Right-click anywhere in the console and select Save as.
11. Name the log file Chrome-console.log.
12. Send both files in a reply to your ticket with the Support Team.

Safari 

1. In Safari, begin by ensuring your Develop menu is available by navigating to the menu bar and selecting Preferences > Advanced: "Show Develop menu in menu bar".
2. Go to the page in SEDNA where you are experiencing an issue.
3. In the menu bar at the top of your browser, click Develop and then Show Web Inspector.
4. Click the Console tab and then click Preserve Log.
5. Go back to the Network tab.
6. Refresh the page and begin reproducing the issue while the capture is running.
7. Once you have successfully reproduced the issue, right-click any row of the activity pane and select Export HAR.
8. Click the Console tab.
9. Right-click any row and then click Select all.
10. Paste the content in a text file (e.g. in a Word document) and name it Console-log.txt.
11. Send both files in a reply to your ticket with the Support Team.

Firefox

1. In Firefox, go to the page in SEDNA where you are experiencing the issue. 
2. Click the Firefox menu at the top-right of your browser window.
3. Click Web Developer > Network. The Developer Tools window will open.
4. Click the Network tab.
5. Click Persist logs.
6. Refresh the page and begin reproducing the issue while the capture is running.
7. After you have successfully reproduced the issue, right-click any row of the activity pane and click Save all as HAR.
8. Click the Console tab.
9. Right-click any row and select Select all.
10. Paste the content in a text file and name it cConsole-log.txt.
11. Send both files in a reply to your ticket with the Support Team.

Edge

1. Open Microsoft Edge and go to the page where the issue is occurring.

2. Click on the 3 dots on the top right-hand corner > More Tools > Developer Tools

3. Select the Network panel tab (you may need to click on >> and choose from a drop down list

4. Make sure Preserve log is ticked

5. Click on the concentric circle button (Or use the keyboard shortcut CTRL+E or Command+E) to start recording the session. The button will turn red and replace the filled inner circle with a filled square.

6. Refresh the page to replicate the error and allow Edge to record the browser-website interaction.

7. Select the same filled square button to stop recording the session.

8. Select the Export HAR button to export the recorded session to a HAR file. The button looks like an arrow pointing downwards to a horizontal line. It's on the same row as the Preserve log box. If you can't see it, you would need to resize the vertical bar and resize the Developer Tools window