How to Use AI Email Assist to Create, Summarise and Translate Emails

Summary

AI Email Assist helps you create, reply, summarise, and translate emails instantly – directly from your inbox. Powered by artificial intelligence, it understands the context of your messages and supports clear, confident communication.

When to Use This Feature

Use AI Email Assist when you need to:

• Draft structured emails or replies quickly
• Get a clear summary of a long thread or dense email
• Translate a message into your preferred language

Whether you’re working across time zones, teams, or languages, AI Email Assist helps you stay aligned and efficient – all without leaving Sedna.

Step-by-Step Instructions

Step 1: Open AI Email Assist

Go to Apps in the right-hand context panel and select AI Email Assist.

Reply

Use this when replying to a message with help from AI.

1. Open the Message You Want to Reply To
2. Choose Your Approach
   • Add a Prompt: Give AI specific instructions like:
     • “Be more formal.”
     • “Summarise this thread and ask for an update.”
   • Or simply proceed without a prompt for a general reply.
3. Click ‘Generate Reply’
   • The AI will analyse the message content and generate a suggested reply.
4. Click ‘Create Reply Draft’
5. Click ‘View & Edit Draft’
   • This adds the AI-generated reply to a draft message.

Summarise

Use this to summarise any message or full thread.

1. Open the Message You Want to Summarise
2. Enter a Prompt
   • You must enter a prompt such as:
     • “Summarise this email in bullet points.”
     • “Create a short paragraph summary of this thread.”
     • “List key actions from this messag.e”
3. Click ‘Generate Email’
   • The AI will generate a summary based on your instructions.
4. Insert the Summary
   • Click Insert into Message to add the content into a new message or reply.

Tip: Use this when catching up after time away, handing off a conversation to a teammate, or prepping for a quick update.

Translate

Use this to translate any message or thread into over 70 world languages.

1. Open the Message You Want to Translate
2. Enter a Prompt
   • Examples include:
     • “Translate this email to French.”
     • “Please convert this thread to Portuguese (Brazilian.)”
3. Select Your Target Language
   • Use the Target Language dropdown in the app to choose your preferred language
4. Click ‘Generate Email’
   • The AI will translate the full message or thread
5. Insert the Translation
   • Click Insert into Message to add the translation into your draft

Supported Languages

AI Email Assist supports translation into all major languages, including:

English (UK & US), Chinese (Simplified & Traditional), Spanish, Hindi, Arabic, Portuguese (European & Brazilian), Russian, Japanese, French, German, Korean, Italian, Turkish, Vietnamese, Thai, Indonesian, Malay, Bengali, Persian (Farsi), Urdu, Dutch, Polish, Ukrainian, Romanian, Greek, Czech, Swedish, Hebrew, Hungarian, Norwegian, Finnish, Danish, Slovak, Croatian, Bulgarian, Serbian, Slovenian, Lithuanian, Latvian, Estonian, Gujarati, Tamil, Telugu, Kannada, Malayalam, Marathi, Punjabi, Filipino (Tagalog), Swahili, Afrikaans, Catalan, Basque, Welsh, Irish, Icelandic, Albanian, Macedonian, Bosnian, Belarusian, Armenian, Georgian, Azerbaijani, Kazakh, Uzbek, Mongolian, Burmese, Khmer, Lao, Nepali, Sinhala, Kurdish, Amharic, Somali, Haitian Creole, Latin, Esperanto

Language Notes

• Chinese (Simplified): 简体中文 – used in mainland China
• Chinese (Traditional): 繁體中文 – used in Hong Kong, Taiwan, and Macau

Troubleshooting & Common Questions

Q: Can I customise the tone or style of replies?

A: Yes. Use a prompt like “make it concise” or “use a friendly tone” to guide how the AI responds.

Q: Can I summarise and translate the same message?

A: Yes. You can use both features together by generating one output, then adjusting your prompt to request the next action (e.g., summarise first, then translate).

Q: Why isn’t the translation or summary appearing?

A: Check that your prompt is clear and that the message is public or in a shared space. If needed, rephrase your prompt for clarity.

Q: Why can’t I use AI Email Assist on a new message?

A: Make sure the message is public or in a shared inbox. Private messages or drafts in solo inboxes will not work.

Q: Is Sedna storing any of my prompts or responses from the model?

A: No, the prompts and responses are not stored, for statistical purposes, Sedna logs: tenant, message, and response ID, along with a timestamp and token amounts in/out.

Q. Does the AI have access to the whole inbox? Or all the inboxes I have access to?

A: Neither! Once you open the app, the AI model only has access to the email currently open in Sedna. The Sedna user and email content is sent to the model, and a response is generated/returned. During transit, data is processed in ephemeral memory, meaning, after processing is complete, the data/memory is cleared, not stored.

Q: Is my data secure when using these features?

A: Yes. AI Email Assist is powered by a private instance of Claude 3 Sonnet hosted in Sedna’s AWS infrastructure. The model only processes the open message. Nothing is stored – all prompts and responses are handled in temporary memory and deleted immediately after use.

Best Practices & Tips

• Be specific in your prompts (e.g., "translate to Spanish using a formal tone")
• Summarise before replying to better understand long threads
• Use bullet summaries for handovers and action tracking
• Use paragraph summaries when context is needed, but brevity matters
• Always review translations or summaries before sharing externally

Need More Help?

Still have questions? Contact our Support Team at support@sedna.com.