Notification Counter for Important Messages

Stream has an Important counter  – helping you stay on top of your most critical messages, comments and notifications. This dedicated counter shows you the exact number of unread Important messages and comments, including updates from your Activity Panel.

Key Features

• Real-time visibility: The counter updates live as new Important messages or comments arrive
• Direct access: Click the Important tab to jump straight into your highest priority messages
• Fully customisable: Choose what’s classified as Important by:
• Marking Job or Contact tags as Important
• Following individual messages 
• Mobile-ready: The Important counter also appears at the bottom of your screen on mobile
• Built-in to Stream: If you’re using the Focus Live Search, this brings the same benefits – with clearer visibility and seamless access
• For step-by-step guidance, please check out: The Important Tab and Understanding the Important Counter in Stream 

Why It Matters

This update ensures your priority communication is always visible – no matter where you're working. With a consistent counter on desktop and mobile, you can act quickly, reduce noise and focus on what’s most urgent.